Program Management

Achieving mission goals requires more than technology and processes. It requires effective program management to put maximum support behind your most critical objectives. Our PMP-certified staff help agencies stay on schedule, on target and drive their mission forward.

Our Capabilities

- Program Management Support
- Functional & Subject Matter Expert (SME) Support
- Financial Management
- Quality Assurance
- Requirements Management
- Business Process Improvement
- Strategic Communication

Program Management Support

- - Over 30 years successfully managing programs in Engineering, IM/IT and Informatics, Healthcare, Medical Research, Infrastructure and Operations, Education and Training domains
  - Total program lifecycle management providing Integrated Master Management Planning (IMMP), Strategic Planning, Change Management, Training Management, Logistics, Coordination including Interagency realms
  - Business driven Project Management Offices (PMOs) for infrastructure, organization and modernization initiatives, process development and improvement, changed mission and increased workloads

Functional & SME Support

- - Provide Program Management Professionals, IM/IT and Clinical Consultants, certified Scrum Masters (CSMs), PMP certified Managers and supportive subject matter experts (SMEs)
  - ISO 9001:2015-based management processes and applied Project Management Institute (PMI) Project Management Book of Knowledge (PMBOK) and Technology Infrastructure Library Version 3 (ITILv3) Information Technology Service Management (ITSM) models
  - Apply industry best practices, such as Lean Six Sigma, Software Engineering Institute (SEI) Capability Maturity Model Integration-Acquisition (CMMI-Acq)

Financial Management

- - Prepare Budget Reviews, Cost Analysis and Life-Cycle Cost Estimates, Analysis of Alternatives, Cost Benefit Analysis, Business Case Analysis, Return on Investment (ROI) to assist program initiation decision-making
  - Conduct Performance-based Budgeting, global Portfolio Management and Resource Management with emphasis on financial resources using Earned Value Management and other performance metrics

Quality Assurance

- - TeAM Quality Policy advocates continual process improvement on all programs, with emphasis on program governing Quality Assurance Surveillance Plans
  - Develop and implement Quality Improvement risk management, Quality Control Plans, Self-Inspection Plans, Surveillance Activity Checklists, as well as meeting government prescribed Quality Standards
  - Establish performance monitoring processes, metrics reporting, management reviews, with adherence to ISO 9001: 2015 principles in our management framework to ensure client satisfaction

Requirements Management

- - Implement Customer Relations Management (CRM), Customer Requirements Review Teams (CRRT), Governance Process development and management,
  - Assist with infrastructure requirements, Long Range Technical Architecture (LRTA), technology sustainment

Business Process Improvement

- - Provide planning and execution support for re-organization and transitional enterprises, managing transition services, applying Continuous Improvement Model
  - Perform Needs Assessments and prepare Service Improvement Plans utilizing tools such as Project Management Assessment Tool (PMAT) and Remedy tools
  - Provide updated documentation that includes SOPs with updated organizational charts and process mapping
  - Monitoring program cost, schedule, and performance including independent analysis and assessment of issues
  - Implement Change Management processes, Configuration Management and Change Management tools

Strategic Communication

- - Utilize multiple channels (web-based and traditional media, presentations, conferences and events, etc.) to reach both internal and external stakeholder communities for informational, promotional and PR purposes)
  - Maintain Enterprise Infrastructure communication tools, such as conference materials and internal publications
  - Provide the means for maintaining effective communication with our staff across multiple time zones and for responding to support needs, both operational and personal
  - Develop, facilitate, participate in Working Groups, Integrated Product Teams (IPTs), Customer Relations Teams (CRTs) and interagency programs
  - Develop and produce Annual Communications Action Plans, Strategic Communication Plans, Marketing Plans