Call Center

TeAM’s integrated call center solution incorporates state-of-the-art, web-enabled customer contact support. Our trained customer service representatives and superior help desk management can address a range of technological requirements. Our processes and procedures enable us to continually monitor the delivery of services and capture detailed metrics that quantify our call center response capability.

TeAM’s call center representatives practice and adhere to the principles of total contact problem ownership. In our call center model, each customer service representative remains fully responsible for following an issue from initial contact to final resolution. Using this approach, the customer is always assured of consistent and informative service.

TeAM’s Call Center services include: